Frequently Asked Questions

You will find some answers to your questions here, You can talk to the support team if you have more questions

What is Escrow?

Escrow is a contractual arrangement in which a third party receives and disburses funds or documents for the primary transacting parties, with the disbursement dependent on conditions agreed to by the transacting parties.

How does escrow work on the swaptrade platform?

We built swaptrade Crypto Transfer System to be an escrow service for crypto trading and exchanges, with one big difference we give the power of security back to both parties (In this case, the Buyer and Seller). swaptrade is a true Peer-to-Peer crypto exchange escrow service, where each transaction produces a unique smart contract that only holds the designated funds for your transaction, with absolutely no pooled funds, guaranteeing a trustful trading experience.

Advantages of using swaptrade?

There are so many advantages to using swaptrade for your next crypto exchange transaction. The biggest reason for doing so, is to keep your funds secure. With so many potential scammers out there, swaptrade's patent pending technology is designed to secure your funds during the entire transaction process, with funds only being released when all parties have fully through with their obligations

The other reason for using swaptrade is its ease of use, you can start a transaction in just a few minutes, managing every step within a simple to use transaction panel. You can see the detailed status during a transaction

Are my personal details secure with you?

swaptrade takes a number of precautionary measures to ensure that the personal details of our clients are held in absolute confidence and are securely stored so as not to be accessible by unauthorized persons.

Are my funds secure?

Yes, every swaptrade transaction creates a unique irrefutable smart wallet listed on public wallet addresses, this smart contract will hold the funds for your transaction until time of distribution between buyer and seller.

How do I Verify or Confirm a transaction?

In order to verify your account, Both parties must click on the mail sent to them after successfully creating a transaction.

How long does it take for funds to be released?

Once the required funds have been received from both the buyer and seller, Normally your funds are automatically available for withdrawal to your desired wallet address, In few cases, You may need to wait for a maximum of 1 hour due to the network

How long does the withdrawal take?

The withdrawal duration depends on the coins which are being traded. In some cases, transaction fees will have to be charged during the withdrawal.

How much are the fees charged?

We charge 10% of the total transaction amount as the fees for trading, Buyers and Sellers can choose who pays the total fee or if the fees will be shared equally between them.